Returns & Refunds

Original Artworks - If you purchase an original artwork through my website, you have the right to cancel and return it within 14 days of receiving the item (in line with UK Consumer Contracts Regulations).
To be eligible for a return, the artwork must be in the same condition you received it and securely packaged for the return journey.
You are responsible for the cost of return postage and ensuring the artwork arrives safely. I recommend using tracked and insured shipping.
Once I have received and inspected the returned artwork, I will issue a refund to your original payment method within 14 days.

Damaged or Faulty Items - If an artwork arrives damaged, please contact me within 48 hours of delivery with photographs of the damage and packaging.
I will work with you to arrange a refund, repair, or replacement (where possible).

Commissions and Customised Orders - Commissioned or customised artworks are non-refundable once work has begun, as they are created specifically for you.
A non-refundable deposit of 30% is required before I start work on a commission.
If you change your mind before work begins, your deposit will be retained, but no further payment is required.
If the commission is damaged in transit, I will discuss options with you, which may include repair or partial refund.

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How to Arrange a Return - To request a return or report an issue, please contact me at julia@julialambertart.co.uk with your order details.

Cancellations - If you wish to cancel an order for a standard artwork, please contact me as soon as possible at julia@julialambertart.co.uk. If the order has already been shipped, you may still return it within the 14-day window (except commissions).